Nicholas Woolf & Co is committed to providing a high quality legal service to its clients. When something goes wrong we need you to tell us about it so that we can address the matter. This will help us improve our standards. If you have any problem with our service, the level of fees, or the way in which we have dealt with any matter (whether or not you are a client) please contact the lawyer dealing with the matter in the first instance by telephone, email or by post. We will then formally acknowledge your complaint and forward you a copy of our Complaints Handling Policy. Thereafter we will carefully and promptly investigate your complaint and revert to you. If for any reason we are unable to resolve your complaint you may take further action.